KUALA LUMPUR, Sept 12 – The government is set to begin the transformation process in strengthening the efficiency of its delivery system, said Prime Minister Datuk Seri Najib Tun Razak.
He said after five months of taking office in April, the first phase of the process – planning, developing and program alignment – had been completed and now it was into the implementation phase.
He said the transformation on improving its front line (counter) services would also be focused on as it provided the front line interaction with the public and thus required a service of the finest standards.
He said this was also in line with his resolute commitment to transform the quality of life of all Malaysians by significantly improving the efficiency of the government, since he took office last April.
“In ensuring the one-stop centre framework truly delivers, improvements will be made to ensure faster and more streamlined processes, more customer-oriented service, and a better system of integration between departments,” he said in his latest posting in his blog www.1malaysia.com.my.
“Through the execution of these planned changes, we can offer quantifiable results. This will make for a stronger, more effective and more accountable Government,” he added.
Najib also invited the public to continuously provide constructive feedback so that the transformation could be accomplished.
On the Key Performance Indicators (KPIs) and National Key Result Areas (NKRA), the prime minister said these initiatives were not mere acronyms as they offered clear measures designed to ensure that the government was continuously working to better serve the needs of all Malaysians.
“On reaching the milestone of my first 100 days, I announced stringent Key Performance Indicator (KPI) targets for the nation. They have been set for all government ministries, alongside six National Key Result Areas (NKRAs).
“Our real work will begin as we make the transformation of government services happen,” he said.
Last week, Najib appointed Datuk Seri Idris Jala to lead the newly established Performance Management and Delivery Unit (Pemandu) and to oversee the many performance management changes required throughout the government.
Idris will also coordinate with the Minister in the Prime Minister’s Department, Tan Sri Dr Koh Tsu Koon, on issues related to Pemandu.
“These KPIs are the delivery mechanism designed to help us achieve our desired results. The outcome we aim to achieve is the same one highlighted by past administrations under Vision 2020: to transform Malaysia into a high-level income developed nation.
“This is an ambitious goal. We have long stated the aim of reaching it by 2020 as embodied in the Vision 2020 policy. People First, Performance Now is an expression that reconciles the current socio-economic position of Malaysia with this goal through effective implementation of KPIs and NKRAs, thus integrating it seamlessly as part of this journey,” he added. – Bernama
No comments:
Post a Comment